1. Introduction
LaPortaCare, Inc. (“LaPortaCare,” “we,” “us”) provides a secure, cloud-based platform for healthcare organizations. This Privacy Policy explains how we collect, use, share, and protect information through our website, applications, and related services (the “Services”).
2. Information We Collect
Information you provide. Contact and account information, such as your name, email address, phone number, and organization, and details you include in demo requests or support inquiries.
Information from healthcare organizations. Our customers may submit protected health information (PHI) to the Services. Where we act as a business associate, we process PHI only on our customers’ behalf, under a Business Associate Agreement (BAA) and the applicable customer agreement, in compliance with HIPAA and applicable state law.
Automatically collected information. IP address, browser and device information, and usage data. We use cookies for functionality, performance, and security, not for advertising.
3. How We Use Information
We use information to provide, maintain, secure, and improve the Services; to respond to inquiries and provide support; to produce de-identified or aggregated analytics; and to meet legal and contractual obligations. We do not sell personal information or PHI.
4. How We Share Information
We share information only with authorized customers and their designated users; with service providers bound by confidentiality obligations and, where PHI is involved, BAAs; and with regulators or other parties when required by law. We do not share information for marketing purposes.
5. Data Location and Security
PHI is stored and processed in the United States. We maintain administrative, technical, and physical safeguards designed to protect information, including access controls, encryption, and monitoring. No system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information for as long as needed to provide the Services, meet contractual obligations, and comply with law. PHI is retained, returned, or destroyed as specified in the applicable BAA.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law. Requests about PHI should be directed to the healthcare provider or health plan responsible for that information.
8. Children’s Privacy
The Services are intended for healthcare organizations and professionals. They are not directed to children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this policy from time to time. The Effective Date above reflects the current version.
10. Contact Us
LaPortaCare, Inc.
privacy@laportacare.com